Health Parameter on Amazon is an important factor to survive. Most of the time Amazon’s sellers do not maintain these parameters and lost their selling privilege. It consists of
Account Health Parameter | Threshold | Control Measure |
Order Defect Rate | Always should be less than 1% | Reduce A-Z Claim and Negative Feedback |
Late Dispatch Rate | Always should be less than 4% | Take schedule pick-up time/do confirm shipment with-in expected ship date |
Pre-fulfillment Cancellation Rate | Always should be less than 2.5% | Frequent update of quantity |
Policy Violation | Inauthentic Complaints; Safety Complaints; Item not as described; Incorrectly Mapped complaints; etc | Immediate response of policy warning |
Contact Response Time | Always should be less than 10% | Check buyer-seller communication twice daily |
Return Dis-satisfaction Rate | Currently threshold not prescribed | Respond return request with-in 24 hours |
What we do:
- Proper handling of A-Z Claim.
- Get negative feedbacks removed which are under Amazon’s policy.
- Help you to understand how LDR and PCR can be reduced.
- Proper response of each notification.
- Buyer-Seller Communication checks and responds twice with-in 24 hours including on Sunday and Holidays.
- Return Request will be responded in 24 hours under Amazon policy.
Pricing: 4000/ Per Month