Health Parameter on Amazon is an important factor to survive. Most of the time Amazon’s sellers do not maintain these parameters and lost their selling privilege. It consists of
|Account Health Parameter||Threshold||Control Measure|
|Order Defect Rate||Always should be less than 1%||Reduce A-Z Claim and Negative Feedback|
|Late Dispatch Rate||Always should be less than 4%||Take schedule pick-up time/do confirm shipment with-in expected ship date|
|Pre-fulfillment Cancellation Rate||Always should be less than 2.5%||Frequent update of quantity|
|Policy Violation||Inauthentic Complaints; Safety Complaints; Item not as described; Incorrectly Mapped complaints; etc||Immediate response of policy warning|
|Contact Response Time||Always should be less than 10%||Check buyer-seller communication twice daily|
|Return Dis-satisfaction Rate||Currently threshold not prescribed||Respond return request with-in 24 hours|
What we do:
- Proper handling of A-Z Claim.
- Get negative feedbacks removed which are under Amazon’s policy.
- Help you to understand how LDR and PCR can be reduced.
- Proper response of each notification.
- Buyer-Seller Communication checks and responds twice with-in 24 hours including on Sunday and Holidays.
- Return Request will be responded in 24 hours under Amazon policy.
Pricing: 4000/ Per Month