Account Health Management

So That You Do Not Have To Worry Anymore..

    Home / Account Health Management

Health Parameter on Amazon is an important factor to survive. Most of the time Amazon’s sellers do not maintain these parameters and lost their selling privilege. It consists of

Account Health ParameterThresholdControl Measure
Order Defect RateAlways should be less than 1%Reduce A-Z Claim and Negative Feedback
Late Dispatch RateAlways should be less than 4%Take schedule pick-up time/do confirm shipment with-in expected ship date
Pre-fulfillment Cancellation RateAlways should be less than 2.5%Frequent update of quantity
Policy ViolationInauthentic Complaints; Safety Complaints; Item not as described; Incorrectly Mapped complaints; etcImmediate response of policy warning
Contact Response TimeAlways should be less than 10%Check buyer-seller communication twice daily
Return Dis-satisfaction RateCurrently threshold not prescribedRespond return request with-in 24 hours

 

What we do:

  1. Proper handling of A-Z Claim.
  2. Get negative feedbacks removed which are under Amazon’s policy.
  3. Help you to understand how LDR and PCR can be reduced.
  4. Proper response of each notification.
  5. Buyer-Seller Communication checks and responds twice with-in 24 hours including on Sunday and Holidays.
  6. Return Request will be responded in 24 hours under Amazon policy.

 

Pricing: 4000/ Per Month